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Shopping at thesilverfurniture.com


Note: Please be sure you have entered your zip or postal code above to see the most relevant and specific answers to your questions.

How does thesilverfurniture.com work?
thesilverfurniture.com partners with leading furniture workshop at Udaipur to bring you the best in online silver furniture shopping.Browse thesilverfurniture.com's tremendous selection of home furnishings and you feel that silver
furniture is right choice for you.

Ready to order? Your thesilverfurniture.com is in-stock, nearby, and can be delivered quickly and inexpensively. We give you delivery date, place your order online and you'll soon receive your thesilverfurniture.com delivery and will always be there to help.

What the silver furniture brands do you carry?
thesilverfurniture.com's ever-expanding selection is carefully edited from the merchandise of our own workshop. The result is from thousands of items to choose from and a balanced selection of prices and styles. And no matter what you purchase, every item is having it own worth backed by real analyzers comprehensive guarantees of pure silver, real teak wood and paid service programs.

What kind of savings do you offer?
Our real Sterling Silver Furniture gives royalty for your furniture as they go older and you give to next generation with proud.In addition to everyday low prices, sign up for your thesilverfurniture.com account today to receive notification of exclusive Preferred Customer sales events.

What about delivery?
At thesilverfurniture.com, unlike with other online retailers, your merchandise is delivered by us with FOB or Home Delivery to you as per your instruction. Our shipping partners provide fast delivery, the convenience of online shopping stores.

How do I know that the color I see on screen is accurate?
Every computer monitor displays colors slightly differently. To ensure you’re seeing the color of our products as they truly are on thesilverfurniture.com. If the colors of the tapestry you see on screen don’t look the same as they do in real life, we will deliver swatch at your door stapes thru DHL or Blur dart Exp.

 
Registration and Privacy


How do I become a silverfurniture4u.com Preferred Customer?

All you have to do is register and create your personal thesilverfurniture.com Account. The process takes only a moment, then press Submit and you’re done! The benefits are substantial:

• See real-time availability and delivery dates

• Track and change your order online

• Message our customer service team

• Receive notice of sale events and exclusive web-only offers

• Get inspired by the design ideas in our newsletter.

How do I change my personal information?

login to your thesilverfurniture.com account to change your street or e-mail address, phone number and password.

From your Account, you can also send and receive messages and track and update your silverfurniture4u.
com orders.

What if I forget my password?
Go to the Login area of our website and click "Lost Your Password." Enter your e-mail address and we’ll send your thesilverfurniture.com password.

Why is ordering online safe?
At thesilverfurniture.com, our customers are our number one priority. That’s why we go to such greatlengths to guarantee the security of all personal data you share with us, including your telephone numbers, name and address. Click here to learn more about thesilverfurniture.com's Security Policies.

Do you share my information with anyone?
We will not share your personal information with anyone, except as is required to fulfill your order. Click here to see thesilverfurniture.com ’s privacy policy.

 
Delivery and Shipping


How will my order be delivered?
At thesilverfurniture.com, we use the same systems others use to deliver thousands of orders a day. Plus,our state-of-the-art online tracking system keeps you in the driver’s seat. You choose your delivery date during the purchase process and can track your order online.

Here’s how it works:

1. Complete your order on thesilverfurniture.com.
2. We’ll then submit your order to the workshop that will fulfill your order.
3. When the workshop accepts your order, they will give the completion date of your ordered item and we will provide you with:
a. your Delivery Document Number – this is the reference number the Invoice will use for your delivery
b. contact information for the customer service representatives that can answer questions about your delivery.
4. After your order is accepted by the workshop, you can track your order on thesilverfurniture.com by clicking “My Delivery Documents” in your thesilverfurniture.com Account.
5. Before your delivery date, you will be contacted and informed of a 4 hour window when your furniture will be delivered.
NOTE: In some cases where items are shipped via DHL or Blue dart you will not received a call, but can use a DHL tracking number to track your package.Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a contact No. that can help you with any questions before or after your delivery.When will my order be delivered?
Because thesilverfurniture.com works with silver furniture, your furniture will be delivered on scheduled date. Plus, we let you choose the delivery date before you check out so there's never a question as to when you'll receive your furniture.When you click "Proceed to Checkout" from your Shopping Cart, we check the inventory at our workshop to
assure and check that delivery will be in time.On the page of the order process, once you've entered your exact address, we let you select a delivery date that is convenient for you.At thesilverfurniture.com, we want you to know exactly when you can get your furniture, and let you choose a convenient day to receive it. Sounds simple, but we're the only thesilverfurniture.com website that offers this level of visibility and flexibility.How much does delivery cost?
We want to keeps delivery prices low. But delivery charges vary depending on where you live and which delivery method you’re ordered. The cost of your delivery will be displayed on our Order Process after you click Proceed to Checkout from your thesilverfurniture.com Shopping Cart.How do Door deliveries work?
Door delivery is a selection of items that can be sent via DHL or Blue dart directly to your home - fast and trouble free!
For these orders, once your order has been accepted, we will e-mail you a DHL tracking number that can be used to monitor your delivery. Because these items are delivered directly by DHL, you won't be able to select a delivery date or time, but you will be able to monitor your items' progress from our manufacturers.Please also note DHL can only deliver to your door - they cannot place your furniture in your home or assemble your items.Can I pick up my furniture?
Yes, in some cases you can pick up your furniture at a distribution facility convenient to you. Proceed to Checkout from your thesilverfurniture.com Shopping Cart for full details.How can I see the status of my order?
To view the status of your order, simply login to your thesilverfurniture.com Account and select the Delivery Document you want to review or change.What's a Delivery Document?
As soon as thesilverfurniture.com having your order, we create an online form that begins tracking the status of your order. This form is called a Delivery Document, and represents the items that will be
delivered to you on your promised delivery date.If you have multiple Delivery Documents for your order, you may receive separate delivery or pick-up dates for your merchandise, although thesilverfurniture.com will works to do everything possible to consolidate orders so everything arrives at the same time. Any splitting of orders into separate Delivery Documents is shown and explained in detail during the checkout process. Hence you should also contact the shipping agency and provide these original shipping documents for clearing and take delivery of your ordered shipment on arrival of vessel. (We can also update on current shipping status thru e-mail and telephone, if require by you.)
Will my furniture be assembled for me?
In almost all cases, our work shop will assemble the furniture they deliver. One notable exception is occasional tables, where customer assembly may be required. All items where customer assembly is required are marked as such.I received an e-mail notifying me the status of my order has changed. Where can I see my order's new status?
All you have to do is login to your thesilverfurniture.com Account and select your Delivery Document for an updated status.Can I cancel my order?
Orders placed online can generally be cancelled as long as they have not been prepared for delivery by our retailers.Once you place your order, you will receive the contact information of service representatives that will help you with your order.To cancel your order, simply call a service representative, or, if you prefer, e-mail us at
Customer Service adimn@thesilverfurniture.com. A full refund will promptly be made to your credit card. In some cases a restocking fee may apply if you cancel your order more than 48 hours after it is placed.

What if I'm unhappy with my purchase?
thesilverfurniture.com carefully chosen to provide a wide selection of quality merchandise, customer- centric policies and a proven ability to deliver. thesilverfurniture.com will accept returns of products, and will agree to refunds for Customers who initiate an inquiry or complaint either with thesilverfurniture.com or with Product(s) as per terms and conditions mentioned below. thesilverfurniture.com will use its best efforts to resolve customer inquiries and complaints in a manner that is acceptable to both Clients and thesilverfurniture.com will provide refund without any penalty to Customer who initiates a return of products to silverfurniture4u.com directly to Sales location at Udaipur (INDIA) within 15 days from the date of shipment delivery. thesilverfurniture.com will also charge handling & re-import charge on customers (as applicable) who make returns to silverfurniture4u.com directly. On any case of issue customer refund the thesilverfurniture.com requires & confirm full liabilities of Client to return back entire product(s) in proper condition as it sold to Client, and within 15-days from receipt of shipment without use, and Export Packing, shipping including custom clearing, transportation, handling and Insurance charges will not be refunds and/or returns and charge back to Client.Can you deliver other then United States and Canada? Yes, we deliver outside the United States and Canada. We deliver to European country Australia and Japan.


Protection Plans


Do you offer protection for the furniture you sell?
Yes, our product regularly protected with process that will protect your furniture for 5 years or more.

How can I protect the furniture I purchase?
When you click "Proceed to Checkout" from your thesilverfurniture.com Shopping Cart, you'll arrive at the
first step of our easy-to-use order process.

If you have items in your order that can be protected, you'll see additional information and pricing. Click "apply" and your furniture will be protected from normal household stains and damage of silver missplaced.

 
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